Return Policy

The goal of BEAR & BIRCHES USA ("the Seller") is to ensure necessary satisfaction to the Buyer in regard to products carrying the brand name "BEAR & BIRCHES" purchased through its website (bearbirches.com). If for any reason the Buyer is unsatisfied with the purchase order ("Order"), unworn, unused, and unaltered Products with all tags still attached may be returned for a refund within thirty (30) days from the day when the Products are delivered to Buyer. The Products must be returned via courier indicated by the Seller or through other approved shipping methods as indicated on the return form. Online returns and exchanges are the only accepted form for online orders.

PRODUCTS ELIGIBLE FOR RETURN

To return or exchange an item online, the Buyer must complete the steps listed here. including filling out the Return Form. In addition,

The Products must not show signs of use, wear, wash, or damage in any way.
The identification and security tags must still be attached to the Products in its original state.
The Products must be returned in their original packaging intact.
The Products must be returned within thirty (30) days from the day when the Buyer received the Products via designated courier. The Products must be delivered to the shipping courier indicated by the Seller within thirty (30) days.

If all the required conditions are satisfied, the Seller will refund the Buyer for the price of the returned Products, minus the return shipping cost. Invariably, the return shipping cost will be borne by the seller subject to changes in the terms and conditions either by the courier service or by Bear & Birches LLC, if any. If the Buyer decides to use a shipping courier different from that indicated by the Seller, the Buyer will be solely responsible for payment of the courier’s shipping fees.

The product (s) shall be return in their original packaging, along with the printed adhesive label within thirty (30) days of receipt of the Products. Please note that the refund will be issued to the original form of payment once your returned items arrive at our warehouse or a designated location. We will send you an email to confirm once your return has been processed.

The Buyer will be notified if the returned Products cannot be accepted, in which case, the Products will be returned to Buyer and the cost of such shipment will also be borne by the Buyer. In the event that the Buyer refuses this shipment, the Seller reserves the right to retain the Products and the amount corresponding to the purchase price of the same.

FINAL SALE

Items marked Final Sale are not eligible for return, exchange, or refund.

Items include but are not limited to gift cards, and discounted items marked with final sale.

REFUND TIME FRAME AND PROCEDURE

After the Seller receives the return, the Buyer will receive an e-mail confirming whether the items have been accepted and any terms or conditions that may be applicable to the return.

All Products offered sold by the Seller bear an identification label, which is part of the Products. Products must be tried on without removing the tag, as Products returned to the Seller without this label will not be accepted.

PRODUCT IDENTIFICATION TAG

SHIPPING CARRIER SERVICE

Products eligible for return may be shipped back to the Seller using the pre-paid return shipping label downloaded from our website. After completing the online return form, a prepaid return shipping label will be emailed to you. This method allows the Seller to pay, on behalf of the Buyer, the delivery and tracking fees incurred for the shipment, tracking the parcel containing the Products throughout its delivery route. The Buyer can contact the shipping courier to arrange the return of Products or drop the Products off at one of the courier’s drop-off sites. If the Buyer decides to return the Products using a shipping courier other than those indicated by the Seller, the Buyer must pay for the return fees and will be fully liable for loss or damage of Products during the transport.